These Terms and Conditions (“Terms”) govern your use of our website, www.universaltechelectronics.com, and the purchase of products from our shop. By accessing or using our website, you agree to comply with and be bound by these Terms. 

1. General

Universal Tech Electronics is an online retailer of sound and audio equipment, including ceiling speakers, amplifiers, micro spare parts, and other repair elements. Our shop is located in Nairobi CBD, and our website is intended to provide information about our products and services, facilitate online purchases, and serve as a resource for our customers.

2. Use of the Website

• Eligibility: By using our website, you represent that you are at least 18 years old or have the consent of a parent or guardian.
• Account Registration: You may be required to create an account to purchase products or access certain features of our website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• Prohibited Conduct: You agree not to use our website for any unlawful purpose or in a way that could damage, disable, overburden, or impair the site. This includes, but is not limited to, the distribution of malware, unsolicited emails, or other harmful activities.

3. Product Descriptions and Availability

• Accuracy: We strive to provide accurate descriptions and images of our products. However, we do not warrant that the descriptions, images, or other content on our website are complete, reliable, or error-free.
• Availability: Product availability is subject to change without notice. We reserve the right to limit the quantities of any products that we offer and to discontinue any product at any time.

4. Pricing and Payment

• Pricing: All prices listed on our website are in Kenyan Shillings and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice.
• Payment: We accept various payment methods, including M-Pesa, Airtel Money, Visa, and PayPal. By providing your payment information, you authorize us to charge the applicable payment method for your purchase.

5. Order Processing and Shipping

• Order Confirmation: Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order but does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time.
• Shipping: We aim to process and ship orders promptly. Delivery times may vary based on your location and the availability of the products. Please refer to our Shipping Policy for more information.

6. Returns and Refunds

• Return Policy: We accept returns of eligible items within 7 days of purchase. Please refer to our Refund and Returns Policy for detailed information on how to initiate a return.
• Refunds: Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

• Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of Universal Tech Electronics or its content suppliers and is protected by applicable intellectual property laws.
• Use of Content: You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Universal Tech Electronics shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website or the purchase of products from us. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.

9. Indemnification

You agree to indemnify, defend, and hold harmless Universal Tech Electronics, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from your use of our website or violation of these Terms.

10. Governing Law

These Terms and any disputes arising out of or related to your use of our website or purchase of products from us shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law principles.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes to these Terms will constitute your acceptance of the revised Terms.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Universal Tech Electronics
Luthuli Avenue Nairobi CBD, Kenya
Email: universaltechelectronicskenya@gmail.com
Phone: +254 701 059919

Thank you for choosing Universal Tech Electronics. We appreciate your business and look forward to serving you.